🧠AI's Role in Digital Transformation for Optimai

AI is a permanent part of Digital Transformation

Artificial Intelligence (AI) is becoming ubiquitous in its applications - so much so that most companies are benefiting from AI today in some way - either directly or downstream of other services they use.

We understand it is a permanent addition to the Digital Transformation (DTx) toolkit, which uses all digital ways to enhance a business and get the most out of its systems and operations.

AI can be invaluable when utilized in business, and its costs have plummeted while its capabilities continue to grow rapidly.

AI must be assessed case-by-case (just like DTx)

AI is a very diverse and complex field, and its applications in business are best assessed on a case-by-case basis. And ultimately, we judge technology on its ability to deliver a reliable and sustainable return on investment.

In some cases, aspects of implementing AI, like being able to assess it, train it, fine-tune it, or otherwise engineer with it can be fairly complex, time-consuming, and costly.

In other cases, AI can be implemented to do high-impact tasks that are extremely cost effective. Three examples where it can be applied in targeted, reliable, and affordable domains:

1. Deploying Machine Learning (ML) for forecasting and prediction as a part of Business Intelligence (BI) initiatives.

2. Integrating NLPs, LLMs, and other language models/systems to deploy chatbots to guide complex operational routines and structure complex, unstructured data sets.

3. Boosting automation capability by integrating AI with intelligence process (IPA), cognitive (CA), and decision automation (DA) systems and workflows.

Virtually every company can benefit from AI, but a more fitting question is whether it can be done with a reasonable expectation for a high-impact return that outweighs the costs, risks, and effort altogether. Additionally, this must be according to the company's specific needs, capabilities, goals, operating model, workforce skill, and other factors.

Our Commitments

AI is an active part of our Digital Transformation Solutions: Framework & Strategy, and it is an extremely useful tool when applied well. AI part of our more general active DTx R&D for the foreseeable future.

Our Digital Strategy is continuously evolving, and we have refined a research, testing, and development process as a result of years in digital transformation. This applies to all technology, not just AI, however AI has captured a significant portion of our attention due to its versatility and recent cost advantages.

We rigorously test and stay up-to-date on the latest applicable tech candidates that can be factored into Digital Transformations of all shapes and sizes.

We keep all our service partners up to date when we find applicable tech candidates that are suitable for them. And we're often requested to look into more specific use cases and candidates on behalf of clients - which we love to do.

Talk with us today to learn how you can use AI in your transformation journey.