♾️Optimai DTx Service Details

Our Methodology

Digital Transformation manages complexity for businesses. Complexity can be managed and automated, allowing for greater complexity to enhance capabilities.

Each of our solutions have distinct benefits and uses, but they also work together for maximum return on investment.

By design, our framework and methodologies are structured to provide both:

1. The full offering of DTx services.

2. A self-consistent "check and balance" between each of our solutions derived from first principles:

   1. Operations is the core of all services, managing quality, performance, and alignment with business goals and architecture; it prioritizes the other solutions and ensures a reliable, high-impact transformation.

   2. Automation is the "digital workhorse" behind all services. Allowing more advanced operational, intelligence, and experience systems to be built, and then automated further.

   3. Data & intelligence systems know how to tap into the right data to figure things out and help guide business and digital strategy.

   4. Experience look from the user's (employee or customer) perspective to make their systems work in the way they need to according to their workflows.

Optimai Service Details

Click through the tabs below to see details about each solution type.

Operational

Operational Excellence

The foundation to all transformation, the operational dimension to DTx enshrines the business's objectives, goals, and operating model into the core of the Digital Strategy & Architecture.

Solutions & Objectives

Business-first Strategic Operations

• Ensures all DTx initiatives only have positive business impacts and that Digital Strategy is aligned to business OKR, KPI, and the higher-level goals and vision of its leadership.

• Creates strategic architecture, mapping, modeling, and design for DTx initiatives.

• Reengineers processes and adapts enhanced solutions to the DTx operating model.

• Implements "core" architecture, enabling more powerful DTx solutions: Automation, Data & Intelligence, and Experience.

End-to-end DTx Management

• Dedicated and flexible resource availability.

• DTx Management, from design to advancement, we provide end-to-end throughput.

• Minimalist Change Management methodology for a smooth and simple transformation.

• Monitoring, Assessment, & Reporting for custom insights according to your org's needs.

• Maintenance & Support (part of flexible resource availability) to maintain optimal performance of systems at all time fit to demand.

• Assures Quality, Performance, and Full Compliance & Security w/ Custom MSA.

Automation

Automation Suite

The workhorse of effective transformation, automation allows systems to increase ops capabilities taking certain workloads away from people to focus on more strategic efforts.

Solutions & Objectives

• Leverage a suite of automation systems, methods, and technologies for maximum capability and optimal return.

• Develop a cost effective pathway for transforming whole business operations with intelligent automation.

Automate WHAT you do with Core Automation

Includes Business Process Automation (BPA), Workflow Automation (WA), and Robotic Process Automation (RPA) to handle large swaths of the more mechanical aspects of an organization's operations, tasks, and routines.

Handles

• Operations & Projects

• Processes & Subprocesses

• Workflows

• Tasks & Subtasks

• Basic Routines & Conditionals

Automate HOW you do it with Advanced Automation

Add to Core Automation with Intelligent Process Automation (IPA), Cognitive Automation (CA), and Decision Automation (DA) for smarter, more advanced automations.

Handles

• Contextual Understanding

• Large Unstructured & Structured Datasets

• More Complex Routines & Conditionals

• Analysis, Assessment, Strategic Work

Adaptive Automation with: Intelligent Automation

Advanced and adaptive automation capabilities emerge when integrated with artificial intelligence (AI), machine learning (ML), and other DTx solutions - talk to us for more info!

Data & Intelligence

Data & Intelligence

Providing the central nervous system for a business, Data & Intelligence solutions seek to capture company data and process it to learn how to accelerate value and return.

Solutions & Objectives:

• Set up data infrastructure with core processing, monitoring, and management systems.

• Establish analytics systems in dashboards with interactive visualization tools for realtime access to business data.

• Deploy business and operations intelligence (BI/OI) systems to take advantage of business data in a more scientific way.

Essential Data & Intelligence

Foundation & Infrastructure

The foundation and infrastructure of any data operation rests upon uses some or all of the following services:

• Strategic Data: Plan, Map, Model, Architecture, Integration, Pipelines, Endpoint and ETL Management with Sync (Reverse ETL). Additionally, Compliance & Security Guardrails may be included depending on your org's specific needs.

Analytics & Dashboards

• Build custom Dashboards to pull all the data and analytics you have and need into an intuitive interface. Have control over which data to use for any particular read or measure no matter the complexity.

• Enhance Dashboards with Visualizers to showcase data in more advanced and interactive ways to optimize and bring the most useful insight.

Monitor, Control, and Report Systems

• Use Monitoring Systems to provide a high-level view of all system data to assess operational status and health. Integrate with communications systems for automated notifications.

• Increase capability of monitoring systems with Control Systems by integrating management functions directly into the monitoring system for real-time data and relevant management controls.

• Leverage Reporting Systems to automate routine business assessment and analysis by combining monitoring system data with reporting needs.

Advanced Data & Intelligence

Strategic Planning, Assessment, & Analysis Systems

• Enhance strategic capacity and build a custom manager for models, scenarios, and analyses. Integrate live business and ops data with BI and OI so everything can be planned with maximum accuracy, precision, and speed.

  • Analyze any business data with multiple dimensions, fields, scenarios, and knowledge management routines with significantly more simplicity and rigor than before.

• Systematize and automate all sorts of complex assessments, model-building, reports, and analyses.

  • Examples:

    • Department/unit assessment, candidate assessment, lead assessment, performance assessment, and other assessments requiring qualitative analysis.

Operations Intelligence

Data Mining & Operations Intelligence

• Start organization data mining and unlock the frontiers of transformation ops.

  • Process, Task, Object, and other forms of Data Mining leverage all system and user activity for advanced business data intelligence.

• Enable a plethora of technologies including AI and ML models trained on business datasets for capabilities like precision forecasting and optimization.

• Use process intelligence (PI) to systematically assess and optimize business processes and other mining data and use it to reengineer them for true ops optimization.

• Enable backtesting and hypothesis-testing your operations' value-chain from executive to operations.

Experience

Experience

The human experience of a digital transformation rests with Experience solutions designed for staff, customers, and any other personal connection any individual has with your organization.

Solutions & Objectives:

• Streamline the work or customer experience with custom apps, interfaces, and other tools to guide users through workflows with maximum effectiveness and productivity.

• Integrate all other aspects of DTx through experience systems to produce a unique work ecosystem

Custom Interfaces & Apps

• Bring your different systems, apps, and services together into customized interfaces designed for specific workflows to simplify workflow complexity.

• Integrate control functionality into your custom interfaces with Custom Apps to streamline workflows and give people the tools they need, when they need them.

Portals & Guides

• Take advantage of chatbots, automated routines, and custom apps for routines and processes that require searching, retrieval, conditional routines, or other complex tasks.

• Guides are solutions that work with our other Experience services to help guide people along workflows to onboard, train, and upskill talent, and to help manage workflow quality and performance.

Advanced Experience Systems

Optimize value, performance, and experience across your entire business. Deploy higher layer systems development involves taking all your other solutions, developed for their specific functions, and bringing them into a unified ecosystem for emergent properties and benefits. Talk to us for more info about our advanced DTx solutions!

Optimai DTx Service Summary:

• ⭐ Dedicated Team & Resources

• ⭐ Lean Digital Strategy Optimized For Impact

  • ⭐ Strategic Architecture & Modeling

  • ⭐ Operations DTx

  • ⭐ Automations DTx

  • ⭐ Data & Intelligence DTx

  • ⭐ Experience DTx

  • ⭐ Advanced Systems DTx

• ⭐ End-to-End DTx Management

  • ⭐ 360° Change Management

  • ⭐ Scale Up/Down (On-demand DTx)

  • ⭐ Flexible Maintenance

  • ⭐ Custom Reports

• ⭐ Hybrid Services

  • ⭐ Fit Any Structure

  • ⭐ Use Any Tech

  • ⭐ Flexible Billing Options (Journey Plans only)

• ⭐ Fully Compliant & Secure w/Custom MSA

• ⭐ DTx Stages 1-3 Capable

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